POLÍTICAS
These policies are in place to create a calm, respectful, and elevated experience for every client. Thank you for understanding and honoring our space 🤍
📍 Location & Opening hours
Fish Bay, Skelton Baylot, New building,
Second floor, Unit 13.
Tuesday - Saturday 11am-6am
Sundays - 11am-3pm
TARDANZA Y CANCELACIÓN
-Siempre haremos todo lo posible para complacerlo si se está quedando atrás. Todos los clientes tienen un período de gracia de 10 minutos . En cualquier momento posterior se cobrará un cargo por retraso de $10.
-Si no puede asistir a su cita y necesita cancelarla, avise con al menos 24 horas de antelación. No presentarse no es aceptable. Cualquier cancelación de último minuto o no presentación dentro de las 24 horas incurrirá en un cargo de $20 para cualquier reserva futura. Se trata de clientes tanto nuevos como existentes.
DEPÓSITOS Y PAGOS
📞 Phones & Communication
To ensure full attention during treatments:
• Calls and messages are not answered during appointments
• Messages will be responded to within business hours
Thank you for allowing us to give each client our full care 🤍
⏰ Lateness & Cancellations
Arrival Time
• Please arrive on time for your appointment (not early, not late)
• A 10-minute grace period is provided
• After 10 minutes, a $10 lateness fee will apply
• Appointments may need to be shortened or rescheduled if time is lost
Cancellations & No-Shows
• A minimum of 24 hours’ notice is required to cancel or reschedule
• No-shows or cancellations within 24 hours are not acceptable
• A $20 fee will be required before booking any future appointments
• Applies to both new and existing clients
💳 Deposits & Payments
• Remaining balance is due at your appointment
• Cash and card accepted
• No refunds
• Deposits are non-transferable
🤍 Final Note
These policies exist to ensure fairness, professionalism, and respect for both clients and staff. By booking an appointment, you agree to these terms.
We truly appreciate your understanding and look forward to welcoming you ✨